Shipping Policy
This Shipping Policy applies to all orders placed through dsccctv.com.
Order Processing
Orders are typically processed within 1–2 business days after payment is received and verified.
Orders placed on weekends or holidays will be processed on the next business day.
Processing times may vary during peak periods, promotions, or due to inventory availability.
Shipping Methods
We ship orders using reputable carriers such as:
- UPS
- USPS
- FedEx
Shipping method and estimated delivery time will be displayed during checkout when available.
Delivery times are estimates only and are not guaranteed.
Shipping Costs
Shipping charges are calculated at checkout based on:
- Package weight and dimensions
- Shipping destination
- Selected shipping method
Shipping costs are non-refundable once the order has been shipped.
Domestic Shipping
We currently ship within the United States only.
We do not ship to international addresses.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 24–48 hours to update after shipment.
Delivery Issues
We are not responsible for delays caused by:
- Shipping carriers
- Weather conditions
- Incorrect or incomplete shipping addresses
- Carrier service interruptions
If a package is returned to us due to an incorrect address or failed delivery attempt, the customer may be responsible for additional shipping charges to reship the order.
Lost or Stolen Packages
Once a shipment is marked delivered by the carrier, we are not responsible for lost or stolen packages.
If your tracking shows delivered but the package cannot be located, please contact the shipping carrier directly to file a claim.
Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery.
We may request:
- Photos of the damaged item
- Photos of the shipping box and packaging
This information helps us file a claim with the carrier and resolve the issue quickly.
Shipping Restrictions
We reserve the right to:
- Cancel or hold orders that appear to be fraudulent or high risk
- Limit shipments to certain addresses if necessary
Return & Refund Policy
This Return & Refund Policy applies to all purchases made through dsccctv.com.
Return Eligibility
Products may be returned within 30 days of delivery if they meet the following conditions:
- Item is in original condition
- All accessories, manuals, CDs, and components are included
- Item is returned in the original packaging
- The return has been authorized in advance
Returns sent without authorization may be refused or returned to the sender.
Return Authorization (RMA)
Before returning any product, you must request a Return Merchandise Authorization (RMA) from our support team.
The RMA number must be clearly marked on the return package. Returns without an RMA may not be processed.
Non-Defective Returns
Non-defective items returned within the return window are subject to a 20% restocking fee.
Returned products must be complete and in resellable condition.
Unsellable Returns
Items returned in unsellable condition may be subject to a 50% restocking fee or may be rejected. Unsellable conditions include:
- Missing original box or packaging
- Missing accessories, manuals, or CDs
- Physical damage such as scratches, dents, or marks
- Signs of misuse or installation damage
Defective or Damaged Items
If a product arrives defective or damaged, please contact us within 7 days of delivery.
We may request:
- Photos or video of the issue
- Troubleshooting steps
- Product verification
Once confirmed defective, we will provide instructions for repair, replacement, or refund, depending on the situation.
Return Shipping
Customers are responsible for return shipping costs unless the product is confirmed to be defective or incorrect.
We recommend using a trackable shipping method. We are not responsible for lost or damaged return shipments.
Refund Processing
Once the returned item is received and inspected, refunds will be issued to the original payment method.
Refund processing typically takes 5–10 business days after the return is approved.
Shipping and handling charges are non-refundable.
Non-Returnable Items
The following items may not be eligible for return:
- Products damaged due to misuse or improper installation
- Products returned without required components
- Clearance or final sale items (if marked as non-returnable)
Order Cancellations
Orders may be cancelled before shipment. Once an order has been shipped, it must follow the standard return process.
Contact
For return requests or support, please contact our customer support team through the contact form on dsccctv.com.
